Croatian Speaking Customer Care_Technical Support Advisor_Athens, Greece in Αθήνα at Teleperformance

Date Posted: 9/8/2017

Job Snapshot

Job Description

Teleperformance Greece is a multinational outsourcing company that employs people from all over the world. We connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, back-office and other specialized services to ensure consistently positive customer interactions.

If you speak Croatian, this is a great opportunity to gain valuable working experience in our international, developing and visionary company, to live in a beautiful Mediterranean and historical country, expanding your horizons.

Apart from discovering the natural beauty of Greece along with its history and culture, Greece can also offer career opportunities in one of the most recognized, leading and most well respected multilingual Contact Centers worldwide!

Job description:

  • To listen and respond to our customers’ needs and concerns in both Croatian and English (Inbound Calls, Emails, Chat)
  • To handle customers’ issues or complaints in the most polite way
  • To determine further action or final completion on customer cases received
  • To record details of customer contacts and actions taken
  • To research answers or solutions as needed

Our offer:

  • Competitive salary
  • International modern working environment
  • Career development opportunities
  • Extra Payment for Overtime, Sundays and Greek Holidays (75 %)
  • Extra Payment for night shifts (25%)
  • Monthly performance Bonus
  • Employee Referral Bonus
  • Great relocation package: Airplane Tickets/ Transportation from Airport
  • 2 Weeks Free Accommodation/ Real estate agency help
  • Special Discounts & Offers for all employees
  • Paid training using the latest technology
  • 2 Extra salaries per year ( Christmas / Easter - Summer)
  • On-site canteen
  • Casual dress code
  • In-House doctor and examination center
  • Free Greek courses
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture

Job Requirements

• Excellent command in both Croatian and English (Written and Verbal skills)
• Advanced PC skills
• Ability to multi-task, prioritize, and manage time effectively
• Willingness to work in a fast paced environment
• Availability to work in rotating shifts, on weekends or on Holidays
• Availability to relocate in a few weeks' notice

You may send your CV via mail at “apply_cv@gr.teleperformance.com” or to fill in the online application form by clicking the "APPLY" button below.

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