German Speaking Customer Care_Technical Support Advisor_Athens, Greece in Αθήνα at Teleperformance

Date Posted: 8/30/2017

Job Snapshot

Job Description

Why you should join our company?

 This is your chance to start a new career, enhance your skills, meet the beauties of Greece and get a new experience!

If you are ready for this change apply now! We will support your relocation while at the same time we provide you with visa provisioning service, if necessary! Our employees are our assets; our main goal is to make you proud to belong to our group through job satisfaction and a great work environment!

 Teleperformance is the worldwide leading provider of outstanding customer experiences at every single opportunity. We are the worldwide leader in multichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals Our mission and values represent how we think and act every day to achieve our main goal: happiness from inside out. That means satisfaction for those who work for Teleperformance, for our investors and of course, for our clients and their customers.

Job Description:

  • Receive inbound calls, E mails and Chats from consumers requiring product support in both German and English.
  • Maintain, analyze, troubleshoot and attempt repair of all products.
  • Investigate issues and solve problems; performing root cause analysis in effort to provide permanent resolutions.
  • Ensure that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved. 
  • Stay current with system information, changes and updates

What we offer you:

  • Excellent monthly salary
  • Plus 2 extra salaries per year
  • Paid 45-min break within the 8h shift
  • Monthly accommodation bonus
  • Joining bonus provided in ticket vouchers
  • Free Megabytes for the first few weeks in Athens
  • Monthly performance bonus
  • Extra Payment for Overtime, Sundays and Greek Holidays
  • Bonus for referring new colleagues
  • Great relocation package: Free Flight Tickets/ Free Transportation from Airport/ 2 Weeks Free Accommodation in Hotel close to our premises
  • Real- Estate Help
  • Visa and work permit support
  • Special Discounts and Offers for all employees
  • Training using the latest technologies
  • Career development opportunities
  • Pension plan and health insurance coverage
  • International, multicultural modern working environment
  • On-site canteen
  • Casual dress code
  • In-House doctor and examination center
  • Location easy to reach by Public Transport
  • Free Greek courses
  • Trips / Festivals / Parties / Competitions / Excursions 
  • Welcome event
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture
  • Flight tickets back home, once per six months

Job Requirements

The advisor interacts directly with customers at all stages of the business relationship; this individual is often the only representative of the firm with whom the customer will communicate. Each employee is the “face of our company” so it is important for customer service advisors to ensure that clients have a pleasant experience. Acting as an extension of the firm’s brand and core values, this task is accomplished by treating each customer in a courteous manner, greeting them and answering every question in a pleasant and efficient way.

• Excellent command in both German and English (Written and Verbal skills)
• Advanced PC skills
• Ability to multi-task, prioritize, and manage time effectively
• Willingness to work in a fast paced environment
• Availability to work in rotating shifts, on weekends or on Holidays
• Availability to relocate in a few weeks' notice

Feel free to forward your resume via email at apply_cv@gr.teleperformance.com or to fill in the online application form by clicking 'APPLY' button below.

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