Spanish Speaking Customer Care _ Technical Support Advisor _ Athens, Greece in Αθήνα at Teleperformance

Date Posted: 9/3/2017

Job Snapshot

Job Description

Who we are:

Established in 1989, Teleperformance Greece is the very first company to introduce Contact Center Outsourcing in the local market. It has become a major destination for multilingual speakers from Europe, Middle East and Africa, serving currently over 130 markets in 35 languages & dialects.

Research shows that experiences in other countries make us more flexible, creative, and complex thinkers. A chance to work in Greece, in a friendly and multicultural environment is given to you now!

If you speak Spanish; this is a great opportunity to gain valuable working experience in our international and visionary company, to live in a beautiful, welcoming and friendly country, to expand your horizons and achieve your potential!

 

We are a team 4,740 people and 91 nationalities! Teleperformance is the worldwide leader in multichannel customer experience! We’ve been providing superior customer care services for leading companies throughout the world with expertise in many markets and verticals.

At Teleperformance, we do business with people, for people! We want our employees to be inspired and motivated. Our main goal is to make you proud to belong to our multinational company through job satisfaction and a great work environment.

Our offer: 

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Extra Payment for Overtime, Sundays, Greek Holidays or night shifts.
  • 3 Extra salaries per year (Christmas – Easter – Summer).
  • Bonus for referring new colleagues.
  • 20 days annual paid holiday.
  • Flight Ticket to Greece / Airport pick-up / 2 Weeks Free Accommodation.
  • Special Discounts and Offers for all employees.
  • Training using the latest technology.
  • Ongoing IT and Soft skills training provided by our specialists keeping you updated.
  • Career development opportunities.
  • Pension plan.
  • Health insurance coverage (both public and private one).
  • International, multicultural modern working environment.
  • On-site canteen.
  • Casual dress code.
  • In-House doctor and examination center.
  • Location easy to reach by public transportation.
  • Free Greek courses.
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture
  • Interactive activities within a fun team: team-building, excursions, themed parties, sport events, talent pageants etc.

Job Description: 

  • To listen carefully and respond to our customers’ queries in both Spanish and English.
  • To provide them with information about products and services.
  • To handle customers’ issues or complaints in the most polite way.
  • To determine further action or final completion on various received cases.
  • To record details of customer contacts and actions taken.

Job Requirements

  • Excellent command in both Spanish and English (Written and Verbal skills)
  • Advanced PC skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willingness to work in a fast paced environment
  • Availability to work in rotating shifts, on weekends or on Holidays
  • Availability to relocate in a few weeks' notice

Feel free to forward your resume via email at apply_cv@gr.teleperformance.com or to fill in the online application form by clicking 'APPLY' button below.

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