Turkish Speaking Customer Care _ Technical Support Advisor _ Athens, Greece in Αθήνα at Teleperformance

Date Posted: 9/3/2017

Job Snapshot

Job Description

Now you can become a member of our dynamic and multinational team!

Teleperformance connects the biggest and most respected brands on the planet with their customers and we constantly invest in research and development to get a deeper understanding of customers' behaviors and needs. As one of the world’s larger private sector employer, our strategy is to attract and invest in the best employees, provide them a great working environment so as together achieve our goals.

A customer care advisor, will act as a direct link between the company and its existing and potential customers, provide product/services information and resolve any emerging problems that our clients face with accuracy and efficiency (in English & Turkish) . The target is to ensure excellent service standards and maintain high customer satisfaction

Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


We Offer:

  • Excellent monthly salary (More than twice a Greek speaker is earning nowadays)
  • Monthly performance bonus.
  • Extra Payment for Overtime, Sundays and Greek Holidays
  • 2 Extra salaries per year (Christmas – Easter – Summer )
  • Bonus for referring new colleagues
  • 20 days annual paid holiday
  • VISA support
  • Great relocation package: Airplane Tickets / Transportation from Airport / 2 Weeks Free Accommodation/ Real Estate Agency Help
  • Special Discounts and Offers for all employees
  • Training using the latest technology
  • Ongoing IT and Soft skills training provided by our specialists keeping you updated
  • Career development opportunities
  • Pension plan
  • Health insurance coverage
  • International, multicultural modern working environment
  • On-site canteen
  • Casual dress code
  • In-House doctor and examination center
  • Location easy to reach by Public Transport
  • Free Greek courses
  • Employee Relations team to help new hires integrate in the Greek lifestyle and culture

Job Requirements

  • Excellent command in both Turkish and English (Written and Verbal skills)
  • Advanced PC skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willingness to work in a fast paced environment
  • Availability to work in rotating shifts, on weekends or on Holidays
  • Availability to relocate in a few weeks' notice

Feel free to forward your resume via email at apply_cv@gr.teleperformance.com or to fill in the online application form by clicking the 'APPLY' button below.

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