Social Responsibility

Teleperformance works to improve business results and also to support people.

We invite friends and families to join us in our efforts to aid those in need through our charitable activities, to protect nature and lessen our impact on the environment, and to commit to human rights, labor, environment and anti-corruption principles. We try to make a positive difference in people’s lives and make the world a better place through three different programs: Citizen of the World, Citizen of the Planet and The Global Compact.

To help us embrace and adhere to the universal principles of the UN Global Compact, we formally launched our Global Corporate Social Responsibility Committee (“Global CSR Committee” or “Committee”). This Committee is responsible for creating and overseeing the worldwide Group CSR strategy efforts including developing the necessary policies and ensuring compliance.

Read our Corporate Social Responsibility Policies and Human Rights Statement. Any questions, suggestions or concerns, please contact us at csr@teleperformance.com

2015 Teleperformance Social Responsibility

2015 Teleperformance Social Responsibility

Observations:

Electricity is the total annual consumption in kWh of all Teleperformance call centers worldwide. Paper includes both “bond” paper and toilet paper. Air travel: we are using a standard calculation based on a web tool designed for this purpose. Indirect electricity consumption emissions are calculated with the “emission factor” for each country. On paper we are using an estimate of 6.73 tons of CO2 per each ton of paper consumed.

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