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Teleperformance Greece hiring NOW Project Manager! in Ταύρος at Teleperformance

Date Posted: 11/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Ταύρος
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/22/2018

Job Description

Established in 1989, Teleperformance Greece is the very first company to introduce Contact Center Outsourcing services in Greece and by far, the largest in the local market. In 1997 we joined Teleperformance Group and by 2002, it became the Regional Headquarters for Teleperformance Operations for South Europe & the Middle-East. Awarded for our “Culture of Multiculturalism” Teleperformance Greece is a multinational environment that employs more than 7.200 staff members representing over 91 nationalities and supporting in 36 languages and dialects in over 140 markets.

Not only do we dominate the Greek Market in Customer Care sector, we have been honored and recognized by several awards which reflect our dedication and success as an international company. The most recent ones are “Great Place to Work®” and “Best Multi-Lingual Contact Center in Europe” in 2017.

 

We are currently seeking for an experienced individual with strong leadership skills, to join our team as a Project Manager for one of our exclusive clients. The responsibilities for this role will be to plan, design, coordinate and control the implementation of new markets and campaigns.

 

The qualified individual will be responsible for meeting both the company’s and client’s expectations with regards to the scope of the project, performance results, as well as timelines and budget approval.

 

Key Responsibilities:

 

  • To determine the project team structure, identify project’s team members and assign tasks to each member.
  • To communicate the project scope, expectations and implementation plan to the project team members.
  • To plan, organize and coordinate calls and meetings between the client and the Call Center Manager.
  • To establish the budget and optimize profitability.
  • Plan, Design, Co-ordinate and Control the implementation of new projects.
  • Meet the company’s and clients’ expectations with regards to the scope of the project.
  • To assess risks and develop solutions.
  • To monitor the operational KPIs and deliverables, propose process level and system improvements to boost performance results.
  • To play an active part in the process of continuous improvement and propose innovative solutions to the company and the client.
  • Evaluate and assess result of project.
  • To create PPT presentations and to provide request reports.
  • To work with the management team to achieve business goals and objectives.  

 

Benefits:

  • Excellent Monthly Salary.
  • Exciting performance Bonus Scheme.
  • Both Public & Private health insurance coverage.
  • International modern working environment.
  • Special discounts and offers as for all TP Greece employees.

 

Job Requirements

  • Full professional proficiency in English language.
  • Bachelor degree (or equivalent) in one or other relevant field such as: Business Administration, Management and Computer Sciences.
  • At least 2-3 years of Project Management experience in a Contact Center environment.
  • Excellent computing skills (full proficiency in Computer Systems, https://www.linkedin.com/company/teleperformance-greeceInternet, MS Office Package ,MS Project & MS Visio).
  • Availability to work in a fast paced and demanding working environment.
  • Knowledge of AVAYA phone systems and CRM tools, alongside outbound call management and email management systems is preferable.
  • To hold Six Sigma Green belt certification.
  • Strong analytical thinking and problem solving. The ideal candidate is able to find the root causes of any problem with strong mathematical, analytical and statistical skills.
  • High organizational and time management skills are essential.
  • Strong knowledge of KPIs: Qualitative, Quantitative and Sales.
  • Creative thinking with the ability to innovate and implement solutions.
  • Excellent soft skills and communication skills are required.
  • Strong knowledge with Contact Center standards, regulations and procedures followed on all levels of production.
  • Solid commitment to the values and regulations of the company.
  • Commitment to quality assurance.

 

Please send us an updated version of your CV in English, along with a motivation letter to ngeorgiou@teleperformance.com 

 

 

Learn more about us & join the TP Greece Family:

http://gr.www.teleperformance.com/en-us/who-we-are/about-us

https://www.facebook.com/TeleperformanceGreece/

https://www.linkedin.com/company/teleperformance-greece

 

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